Cancellations, returns and exchanges

Products purchased on this website are custom made for each customer. ENTROPOWER will not accept returns of products manufactured to specifications provided by the customer.

ENTROPOWER is not responsible for cushions that you do not like because the fabric color or texture does not match the color on your computer monitor. If you are unsure about the fabric color on your screen, we recommend that you request a fabric sample before placing your order. Fabric samples are non-refundable.

ENTROPOWER is not responsible for cushions being manufactured correctly based on information provided by the customer. Customers must provide accurate dimensions.

ENTROPOWER is not responsible for cushions that you do not like due to standard strap placement.

ENTROPOWER will be responsible for reworking or replacing any cushions made with inappropriate fabrics.

If the measurements differ from those provided by the customer by more than one inch, ENTROPOWER will be responsible for reworking or replacing the cushion.

ENTROPOWER will be responsible for reworking or replacing cushions other than the style specified by the customer.

Mat Specialists accepts responsibility if mats arrive damaged. Any such damage must be notified to the shipping company at the time of delivery of the product. Customers receiving the parcel must inspect it for damage before signing.

*After the item is eligible for exchange or after-sales service, please be sure to return it to the address specified by our company. If you return the item without permission, we will not be responsible for any refusal to accept the package, loss, or damage.

Reasons for wanting to return the product :
Our quality problems :

(1) Buyer must provide pictures or videos to explain the problem.

(2) We will cover the return shipping costs.

(3) It will take 2-3 weeks to process your exchange or refund. Our factory manager will inspect all returned items. After inspection, if the issue is a manufacturing defect, you will receive an exchange or refund within 24 hours.

• If you are not satisfied with our products, please contact us first before leaving any comments. We are committed to providing you with the best quality products and services.

If you have purchased the wrong item and would like to cancel your order:
(1) Please contact our customer service staff immediately at service@alluckin.com.

(2) Buyers must contact customer service staff within 6 hours of placing their order.

• If the materials you ordered have been consumed more than 6 hours after placing your order, we cannot guarantee that any changes you make will not incur additional charges.

  Products that customers unilaterally do not want :

• Since ENTROPOWER cannot resell customized products, we do not accept exchanges or returns due to customer convenience.

If you have any questions, please contact us at service@alluckin.com  and our customer service team will do our best to assist you.